Job Services Australia

Job Services Australia is the Australian Government’s gateway for job seekers to access training, skills development and work experience.

On 1 July 2009, the Australian Government replaced previous employment services, such as Job Network, with a new tailored approach - Job Services Australia.  The new services have been designed with the aim of increasing employment participation, building skills in demand and helping individual job seekers, particularly disadvantaged job seekers, find sustainable employment. 

How does Job Services Australia work? 
Job seekers make their first contact with Centrelink.  The Job Seeker Classification Instrument (and where necessary, a Job Capacity Assessemtn) is then used to place job seekers into one of four streams based on their level of disadvantage.

• ‘Work ready’ job seekers (stream 1) will be assisted with a résumé, job search, a skills assessment and training.

• For job seekers whose pathway to employment may be longer (streams 2, 3 and 4) the focus is on helping people overcome personal and vocational barriers, obtain appropriate skills and move into sustainable employment.

Each job seeker will work with their Job Services Australia provider to develop an Employer Pathway Plan (EPP) that will take into account their needs, skills and employment goals and will identify the assistance required to secure sustainable employment or self-employment. They will participate in work experience, training or other activities agreed as part of their EPP.

Contact details for Job Services Australia providers
You can find the address details of providers on the Australian JobSearch website.

Job seekers can also call the Customer Service Line on 1800 805 260 or visit Centrelink to find the contact details of Job Services Australia providers in their local area.

We would like to acknowledge the Australian Government Department of Education, Employment and Workplace Relations as the source of this information.